Provider FAQs
- Q. What are the credentialing requirements to become a network provider?
- A. Please see our credentialing requirements on the Provider homepage.
- Q. Who do I contact for problems with clinical services?
- A. Clinical Director, EAP Services: Tom Moore, email to EAPDocumentation@rwjbh.org
- Q. Who do I contact for issues regarding Supervisory Referrals?
- A. Assistant Director, EAP Services: Sheana Ditri, email to EAPDocumentation@rwjbh.org
- Q. Who do I contact with questions about provider credentialing, network development, or site visits?
-
A. Director of Network Management: Dawn Fenske,
Mailing Address:
RWJBarnabas Health, One Source EAP c/o Provider Relations, P.O. Box 608, Toms River, NJ 08754Telephone: (800) 722-6976 Option 1| Fax 732-505-3882| Email Network1@RWJBH.org
- Q. Who do I contact regarding EAP Billing?
-
A. Questions regarding processing and tracking service logs, check requests,
and payments made to network providers, or help identifying billing problems,
and resolving them, contact:
Billing Administrator:
EAP Billing Address:
RWJBarnabas Health, One Source EAP c/o EAP Billing, P.O. Box 608, Toms River, NJ 08754
or
Email completed Billing Logs to Network1@RWJBH.org or fax (732) 505-3882
or
Telephone: (800) 722-6976 Option 2| Fax (732)-505-3882| Email Network1@RWJBH.org
- Q. How do I make changes to my profile, such as adding a new location, changing my contact information, address, EIN/TIN, or remove a location, etc?
- A. It is simple to make changes to your profile. Go to our Forms page (link) and choose the Add/Change/Remove form. Follow the instructions to complete the form and click save and submit.
- Q. Where can I find a blank W-9 form?
- A. Click here to get a blank W-9 form. After you download and complete it, you can either scan and email it to Network1@rwjbh.org, or fax it to (732) 505-3882.
- Q. Where do I find a blank billing log?
- A. You will find the billing log pdf on our forms page
- Q. Can I request direct deposit, for claim payments?
-
A. Yes, our automated clearing house provides direct deposit for EAP services
rendered. It’s as easy as A, B, C.
A = Ask for direct deposit from the EAP Billing Administrator
B = Provide your Bank Information
C = You’ll See reimbursement 10 days faster!Please note: Your REQUEST MUST BE ON COMPANY / GROUP LETTERHEAD. See the sample below:
