We Use Patient Feedback to Elevate the Patient Experience Journey

RWJBarnabas Health strives to always connect, inform and respect our patients and their families because we know that while a patient is in our care, a positive patient experience often results in better overall health outcomes for the patient.

You may receive a survey asking about your visit and your feedback is valued.

We listen to our patients and analyze our own performance to cultivate regular improvements.

We strive to continuously grow and improve care by applying best practices and developing new ways to deliver an excellent and memorable patient experience.

Why Do We Survey?

We want to hear from you. We recognize that when we elevate the voices of our patients, we support a human-centered experience. Our surveying tools provide actionable insights from all avenues of patient feedback. We make sure each patient is heard and understood by capturing, consolidating and organizing their verbatim comments from a variety of sources into a centralized, intuitive platform. We strive to find the “why” behind our patient ratings and consumer behavior. This process enables us to accurately direct resources and guide our patient experience improvement efforts.

"You Asked, We Acted”

Across all RWJBarnabas Health locations, physicians, nurses, Patient Experience representatives and executive leaders make rounds on patient floors to informally ask patients and families about their experiences during their stay. Rounding helps us address any issues in real-time at the bedside as well as providing our teams a view of what is going well and what opportunities there are for improvement.

The data we gather during patient rounding enables transformative decision making and gives a powerful voice to our most important stakeholders – our patients.

Review our PFAC Reflection Report for examples of “You Asked, We Acted.”