IT&S Support Team Matrix
IT&S Help Desk (All Issues 24 x 7 x 365)
From inside the Hospital call ***777
From your office or home call 855-453-1948
Marcus Joyner Sr.
IT&S Application Analyst / Physician Applications
732.557.2309 | Cell: 732.608.3464 |
Marcus.Joyner@rwjbh.org
- Mobile device support for physicians (iPhone, androids, Blackberry’s): configuration, support
- Help installing the Tiger Text Mobile Device Apps
- Configuration of Wi-Fi on physicians devices
- SSO support and enrollment
- Configuration of Citrix on MAC, iPads and windows devices (home, office, hospital) -expedite permissions for specific Citrix apps via SARFS
- Minor Cerner Support (navigation, expedite issues to appropriate staff)
- System Access Request Forms (SARFs)
- eAssentiX
- Password resets for most applications
Marcus is located in the Medical Lounge in the mornings, Medical Library afternoons, and the Bell Building in IT&S.
Kathy Moellering, RN, MSN
Site Informatics Manager, CMC Enterprise Clinical Information System
732.557.8023 | Fax: 732.286.8249 | Mobile: 732-228-0011 | Kathy.Moellering@rwjbh.org
- Cerner System Application Expert
- Cerner issues, problems and questions
- Cerner change control
Kathy’s office is located in the hallway between Outpatient Infusion and the Wound Center. She can also be reached on Vocera at extension 18720
Jill Pansini RN, MSN, LNC
Nurse Informaticist, Enterprise Clinical Information System
| Fax: 732.923.5171 | Mobile: 201.452.7809 | Jill.Pansini@rwjbh.org
- Covers the southern region CMC / MMC / MMCSC for Cerner training.
Shaun T. Fitzsimmons
Director, Information Technology & Services
732.557.8981 | Fax: 732.505.3803 |
Shaun.Fitzsimmons@rwjbh.org
- Esculations of IT problems
- EMR connections
- Direct Email Connections
- Support to get to your EMR from our network
- Any IT related question or concern.
My office is in the Bell Building in front of the hospital on the top floor.