Satisfaction & Concerns
Our Patient Experience Promise
RWJBarnabas Health's goal is to deliver high quality, compassionate, family-centered-care. Our patients come first, and we are committed to ensuring each patient experiences superior service.
Everyone of our employees, no matter their title or job description, plays a role in shaping and enhancing our patients' experiences. We expect all of our staff to do what is in the best interest of our patients and their families every day, in every moment.
At RWJBarnabas Health, we always have time for our patients and we work together as a team to care for all aspects of their needs.
We are privileged that you have chosen RWJBarnabas Health for your health and wellness needs and pledge to provide the highest quality of care in an empathetic, kind and respectful manner.
To share your patient experience with us, or to recognize a team member or department for providing exceptional service while you were with us, please contact:
Clara Maass Medical Center
Our Patient Experience Department at 973-450-2177
In addition, Clara Maass Medical Center is accredited by The Joint Commission. If any concern cannot be resolved by working with one of our administrators, individuals are encouraged to contact The Joint Commission, by calling 1-800-994-6610 or by visiting The Joint Commission Website.
- At jointcommission.org, using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website.
- By fax to 630-792-5636.
- By mail to The Office of Quality and Patient Safety (OQPS), The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181.
Reports of patient safety events to The Joint Commission must include the health care organization’s name, street address, city and state.
